Description
JOB SUMMARY
Responsible for bar/lounge daily shift operations and supervision of staff. Position assists with promoting the lounge menu planning maintains standards assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the food and beverage culinary or related professional area.
OR
2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the food and beverage culinary or related professional area.
CORE WORK ACTIVITIES
Managing Bar/Lounge Operations
Implements agreed upon beverage policy and procedures throughout the property.
Manages in compliance with all local state and Federal beverage and liquor laws.
Understands beverage control including days on hand perpetual inventory bar pars portion control costs controls beverage potentials mix of sales analysis for beverage issue & returns food standards and period end inventory.
Monitors adherence to all liquor control policies and procedures.
Attends pre- and post-convention meetings as needed to understand group needs
Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management of department.
Participates in the management of departments controllable expenses to achieve or exceed budgeted goals.
Manages to achieve or exceed budgeted goals.
Ensures compliance with all Bar/Lounge policies standards and procedures.
Maintains food handling and sanitation standards.
Manages inventories according to budget and business levels.
Assists with developing menus and promotions as necessary.
Leading Bar/Lounge Team
Trains staff on liquor control policies and procedures.
Supervises staffing levels to ensure that guest service operational needs and financial objectives are met.
Ensures employees understand expectations and parameters.
Communicates critical information to the Bar/Lounge staff regarding each event.
Ensuring Exceptional Customer Service
Provides excellent customer service.
Interacts with guests to obtain feedback on product quality and service levels.
Responds effectively to guest problems and complaints.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Provides feedback to individuals in an effort to improve service performance.
Reviews comment cards and guest satisfaction results with employees.
Managing Human Resource Activities
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in the development and implementation of corrective action plans.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
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