Job Description

Role: Blue Yonder WMS

Work Location: Plano, TX 75024

Duration: Long term Contract

Key Responsibilities:

• Lead end-to-end Blue Yonder WMS L2/L3 application support across warehouse sites.
• Serve as a subject matter expert for Blue Yonder WMS (2023.x), with deep understanding of end-to-end solution design and support.
• Act as the primary onshore contact for customer communication, escalations, and service governance.
• Manage incidents, problems, changes, releases, root cause analysis, and major incident recovery.
• Coordinate with warehouse operations, IT teams, offshore support, product teams, and third-party vendors.
• Monitor SLA and KPI performance, identify recurring issues, and drive automation and ticket-reduction initiatives.
• Guide offshore teams, strengthen knowledge management, and ensure operational readiness.

Required Skills:

• 10+ years of WMS experience, including hands-on Blue Yonder WMS 10+ experience.
• Should have good Blue Yonder WMS (Version 2023, 2024) technical knowledge.
• Strong knowledge of core Blue Yonder WMS inbound, outbound, inventory, replenishment, allocation, wave, picking, packing, and shipping processes.
• Experience supporting integrations with ERP, TMS, automation/MHE, and third-party applications.
• Proficiency in production troubleshooting, SQL/data analysis, interfaces, APIs, web services, and message flows.
• Strong understanding of ITIL-based AMS operations, SLA management, and service management tools.
• Excellent customer-facing communication, stakeholder management, leadership, and problem-solving skills.

For applications and inquiries, contact:hirings@openkyber.com

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