Provide timely, empathetic, and personalized support to platform users (primarily customers);
Communicating with platform specialists via Intercom and helping resolve their requests;
Handle requests related to accounts, subscriptions, refunds, and various technical issues concerning the platform;
Ensure a positive user experience while resolving customer inquiries;
Turn user feedback into valuable insights for other teams, helping shape and improve the product.
Experience working as a Customer Support or in a related role;
Hands-on experience with Intercom , Zendesk or any other CS management tool;
Native-level Ukrainian and English proficiency at C1+ level ;
Empathy and the ability to build trusting relationships with users;
Initiative in solving not only existing customer issues but also preventing potential ones;
Curiosity and enthusiasm for solving non-standard challenges.
Remote-first , but ideally, you should be in the CET or EET time zone .
A fast-growing product company where you are a key part of our success.
Competitive salary .
Therapy on Mindly .
A strong team of A-players .
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