Job Description

Who We Are:

iAnthus Capital Management is a multi-state operator, encompassing the full spectrum of cannabis enterprises, from cultivation to processing to retailing. Cannabis will be the next great transformative industry—not just because it has the power to change people’s lives (especially those suffering from chronic ailments) but also because it will impact many other industries, from agriculture to pharmaceuticals to alcoholic beverages.

Our mission is to create the most valuable cannabis brands and network of cannabis operations and distribution nationally. At iAnthus, you will be given opportunities for career development, a flexible work environment, excellent benefits, a wellness program, and the ability to interact with and learn from leaders in the cannabis industry.

Who You Are:

You are a strong leader with a passion for driving sales, coaching teams, and delivering an exceptional customer experience. You thrive in a fast-paced retail environment and have the ability to balance operational efficiency with customer satisfaction. You are highly organized, detail-oriented, and capable of managing multiple priorities while maintaining a positive and inclusive workplace culture. If you’re looking for a leadership role where you can make a direct impact on business success and team development, we’d love to hear from you!

Professional Competencies:

• Positive attitude and strong leadership presence
• Exceptional organizational skills and attention to detail
• Ability to motivate and inspire a team
• Excellent verbal and written communication skills
• Strong decision-making, time management, and prioritization skills
• Ability to thrive in a fast-paced environment while maintaining compliance and operational efficiency

Benefits:

• 20 days of Paid Time Off
• Ten Paid Holidays
• Paid Sick Leave
• Paid Parental Leave
• Medical, Dental, Vision, FSA, HSA, and Transit Benefits
• Employer-Paid Short-Term Disability and Life Insurance
• Wellness Program
• Employee Discount
• 401K
• Monthly Retail Bonus Incentive Program
• Employee Assistance Program
• Ability to work in a growing company where your talents and skills can have a positive impact

Summary/Objective:

The Dispensary Manager plays a key leadership role in the daily operations and overall success of the dispensary. This position is responsible for driving sales performance, ensuring compliance, optimizing operational efficiency, and fostering an outstanding customer experience. The Dispensary Manager leads a team of Assistant Managers, Dispensary Leads, and Dispensary Associates while working closely with district leadership to implement company initiatives.

The ideal candidate has at least five years of full-scope management experience in retail, hospitality, or sales and is skilled in coaching and developing high-performing teams.

Essential Functions:

Driving Business & Sales

• Develop and implement comprehensive sales strategies to drive revenue growth and meet sales targets.
• Lead, coach, and develop team members in sales techniques, customer engagement, and product knowledge.
• Monitor performance metrics to evaluate and enhance sales effectiveness.
• Implement promotional campaigns and marketing initiatives to drive foot traffic and increase sales.
• Optimize product availability, inventory control, and minimize out-of-stocks in collaboration with the Assistant Manager.
• Implement strategies to increase average transaction value through cross-selling and upselling.
• Develop and manage customer loyalty programs to enhance retention and brand loyalty.

Operations & Compliance

• Ensure a best-in-class customer experience through proactive leadership and customer engagement.
• Oversee all dispensary operations, including cash handling, inventory management, and compliance with state and local regulations.
• Maintain a clean, safe, and inviting dispensary environment.
• Monitor P&L statements and controllable expenses to ensure financial efficiency.
• Ensure proper execution of store opening and closing procedures.
• Serve as a company brand ambassador and ensure all team members represent the brand appropriately.
• Implement and enforce company policies, procedures, and compliance standards.

Team Leadership & Development

• Lead recruitment, hiring, and training efforts to build a high-performing team.
• Provide ongoing coaching, feedback, and performance evaluations to team members.
• Establish clear performance expectations and goals for the team.
• Partner with Human Resources to implement performance management processes and address employee concerns.
• Manage scheduling, shift rotations, and team member availability to optimize coverage and efficiency.
• Foster an inclusive and positive work culture that encourages teamwork, accountability, and professional growth.

Qualifications & Education:

• Must be 21 years of age or older (18 in NY).
• High School diploma or equivalent required; college degree highly preferred.
• Must have a valid driver’s license and reliable transportation.
• Minimum 5 years of management experience in retail, hospitality, or sales.
• Strong knowledge of state-specific cannabis laws and compliance regulations.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong computer skills, including MS Office, POS systems, and inventory management software.
• Ability to analyze sales data, customer trends, and product performance to drive business improvements.
• Experience in digital marketing strategies, including SEO, email marketing, and online advertising, is a plus.

Physical & Environmental Requirements:

• Ability to work a minimum of 8 hours a day, including nights, weekends, and holidays as needed.
• Ability to lift up to 50 pounds unassisted and up to 100 pounds with assistance.
• Ability to stand for extended periods and perform repetitive movements.
• Ability to use a ladder (up to 12’ extension) and general hardware tools.
• Exposure to fumes, dust, odors, heights, motion, and noise.

Equal Opportunity Statement:

iAnthus is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic.

We adhere to EEOC guidelines and ensure fair treatment in all aspects of employment, including hiring, career advancement, training, and compensation. We encourage individuals from all backgrounds to apply.

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