Insurance Customer Service Manager Job at Allied Insurance Managers Inc., Rochester Hills, MI

b3ZUdHZjTVhhbTYybzRjcXZBS0FQOTU3cWc9PQ==
  • Allied Insurance Managers Inc.
  • Rochester Hills, MI

Job Description

Join us at Allied Insurance Managers Inc., where you'll lead a dedicated customer service team to deliver top-tier insurance solutions. Since 1987, we've been committed to providing businesses and individuals with the best in insurance and risk management, thanks to our broad network of partners. As an Insurance Customer Service Manager, you’ll harness your communication and problem-solving skills to drive client satisfaction and enhance team performance. This role is your chance to make a significant impact while shaping the future of our agency.

We offer a supportive and dynamic work environment that values your growth and contribution. Enjoy a competitive salary and a comprehensive benefits package that includes medical, dental, and vision insurance, disability and life coverage, paid vacation and holidays, and a 401(k) profit-sharing plan. If you're ready to advance your career in the insurance industry and be part of a thriving team, we invite you to complete an assessment and take the next step with us. Let's build the future of insurance together. Compensation:

$85,000 - $120,000 yearly

Responsibilities:
  • Lead and inspire a team of customer service professionals to exceed client expectations and foster a culture of excellence.

  • Develop and implement strategies to enhance customer satisfaction and retention, ensuring clients feel valued and supported.

  • Collaborate with cross-functional teams to streamline processes and improve service delivery, driving efficiency and effectiveness.

  • Monitor and analyze customer feedback and service metrics to identify areas for improvement and implement actionable solutions.

  • Provide guidance and support to team members, encouraging professional growth and development through regular coaching and feedback.

  • Oversee the resolution of complex customer inquiries and issues, ensuring timely and satisfactory outcomes for all parties involved.

  • Maintain up-to-date knowledge of industry trends and regulatory changes to ensure compliance and inform strategic decision-making processes.

Qualifications:

  • Experience in leading and managing customer service teams, with a focus on driving performance and fostering a positive work environment.
  • Ability to develop and implement customer satisfaction strategies that enhance client retention and loyalty.
  • Proven track record of collaborating with cross-functional teams to improve service delivery and operational efficiency.
  • Strong analytical skills to monitor customer feedback and service metrics, identifying areas for improvement and implementing solutions.
  • Excellent communication and interpersonal skills to effectively resolve complex customer inquiries and issues.
  • Commitment to professional growth, with a history of providing coaching and feedback to team members.
  • Up-to-date knowledge of industry trends and regulatory changes, ensuring compliance and informed decision-making processes.
About Company

Allied Insurance Managers, Inc. has provided insurance and risk management solutions to businesses and individuals since 1987. As an independent agency, we represent a broad spectrum of national, regional, and domestic insurance companies. This allows us to find our customers the most comprehensive, cost-effective insurance solutions today and in the future.

We also offer the following benefits:

  • Medical, Dental & Vision Insurance Package
  • Disability and Life Insurance Package
  • Paid Vacation & Holidays
  • 410(k) Profit Sharing Plan
  • Career Advancement Opportunities
  • Higher compensation is negotiable based on experience.

Applicants must complete an assessment to be considered.

#WHINS2

Compensation details: 85000-120000 Yearly Salary

PI2a21d2160723-30492-41505685

Job Tags

Similar Jobs

Carpet City Flooring Center - Racine, WI

Business Development & Sales Representative Job at Carpet City Flooring Center - Racine, WI

 ...Flooring Center is looking for a motivated salesperson to join our Racine team and help us grow. This is an in-office/showroom-based sales position with a strong focus on business development . You'll work with customers who come into our showroom, but we're looking for... 

Oklo

Cost Accountant Job at Oklo

 ...Thanks for your interest in Oklo! We are searching for a Cost Accountant to join our team. Position Description The Cost Accountant will play a key role in Oklo's accounting function, with primary responsibility over cost identification and coding for Oklos capital project... 

Never Ending Travels

Remote Travel Coordinator Job at Never Ending Travels

 ...A Remote Travel Coordinator business opportunity offers an excellent chance to provide a valuable service to different organizations and businesses while enjoying the freedom to work from anywhere. You would be responsible for planning and organizing business travel,... 

Aspire Public Schools

Interim Math/Science Teacher Job at Aspire Public Schools

 ...applications for the 26-27SY for an Interim (one-year) Math/Science Teacher!Below is the Teacher salary schedule based on years of experience...  ...colleagues, parents, and the community~Familiarity with computer coding and robotics curriculum~Computer and Internet... 

St Jude Children's Research Hospital

Faculty position, Department of Host-Microbe Interactions Job at St Jude Children's Research Hospital

 ...individuals with established research programs focused on microbial interactions with the immune system. Candidates must have an MD, MD/PhD, or PhD , postdoctoral experience, documented evidence of high-quality, impactful peer-reviewed publications, a strong commitment to...