Telephone Operator / Switchboard Operator (11:00 PM-7:00 AM) Job at Innovation At Work Inc, Palo Alto, CA

cGY3bnZzTVJhbTIvb293cHNnYUtQTnAzcGc9PQ==
  • Innovation At Work Inc
  • Palo Alto, CA

Job Description

Description:

Innovation At Work, Inc. (IAW) is seeking professional and customer-focused Telephone Operators/Switchboard Operators to support the Department of Veterans Affairs Medical Center in Miami, Florida. The Telephone Operator is responsible for providing continuous telephone communications support by answering and routing incoming calls, processing emergency notifications, operating switchboard equipment, and delivering exceptional customer service to patients, visitors, and VA staff.

The selected candidate will:

  • Answer and process incoming internal and external telephone calls in a courteous and professional manner.
  • Route calls accurately to the appropriate departments, clinics, physicians, and administrative personnel.
  • Operate computerized telephone systems, switchboard equipment, and associated communications systems.
  • Process emergency calls, overhead paging announcements, and emergency code notifications in accordance with VA procedures.
  • Assist patients, visitors, and employees by providing accurate information and telephone assistance.
  • Maintain confidentiality and comply with all HIPAA, VA, and company policies.
  • Report communications equipment malfunctions and assist with maintaining operational continuity.
  • Perform additional telephone operator duties as assigned.
  • Work rotating shifts to ensure uninterrupted 24-hour, 7-day-a-week coverage, including weekends and Federal holidays.
Requirements:

Applicants should possess the following qualifications:

  • High School Diploma or GED required.
  • Minimum one (1) year of experience in a switchboard, call center, receptionist, customer service, or healthcare communications environment preferred.
  • Excellent verbal communication and interpersonal skills.
  • Strong customer service and telephone etiquette.
  • Ability to multitask while handling a high volume of incoming calls.
  • Basic computer proficiency and ability to learn computerized telephone systems.
  • Ability to remain calm and professional during emergency situations.
  • Ability to work flexible schedules, including days, evenings, nights, weekends, and holidays.
  • Must successfully pass all required background investigations, credentialing, and onboarding requirements.
  • Ability to maintain confidentiality and comply with HIPAA and Department of Veterans Affairs policies.
  • Dependable attendance and the ability to work independently and as part of a team.

PI5710b7e61da3-30492-41218207

Job Tags

Flexible hours, Night shift, Rotating shift, Afternoon shift

Similar Jobs

Tiffany Griffiths, PsyD & Associates, Inc

Mental Health Therapist Job at Tiffany Griffiths, PsyD & Associates, Inc

Locations Multiple office locations are available throughout Northeastern Pennsylvania, including Dunmore, Clarks Summit, Peckville, Exeter, Old Forge, Kingston, and Tannersville, PA. Career Pathways Not every therapist wants the same career path. Some want flexibility...

Fashion Institute of Technology

FIT NYC Full-Time Faculty Position in Fashion Design Art Area, School of Art and Design Job at Fashion Institute of Technology

About Fashion Institute of Technology: The Fashion Institute of Technology (FIT), an internationally renowned college of art and...  ...outstanding programs that are relevant to today's rapidly changing industries. Internationally renowned, FIT draws on its New York City... 

Aqua-Tots Swim School

Assistant General Manager - Aquatics & Team Leadership Job at Aqua-Tots Swim School

 ...interview, onboard, and retain team members Support staff scheduling, shift coverage, communication, and accountability Partner with the...  ...schedules for fall, spring, and summer At least one weekend day and two closing shifts per week are required Weekend shifts... 

Northern Manufacturing Co Inc

Senior Accountant Job at Northern Manufacturing Co Inc

 ...interest in joining the Northern Manufacturing team.Requirements: What We're Looking For ~ Bachelor's degree in Accounting, Finance, or a related field preferred; equivalent relevant accounting experience will also be considered.~2+ years of accounting... 

Paradigm Oral Surgery

Surgical Assistant - Oral Surgery Job at Paradigm Oral Surgery

: Step into the dynamic world of oral surgery as an Oral Surgeon Surgical Assistant! Your role is pivotal, aiding surgeons with precision during procedures and meticulously documenting patient care. From preoperative tasks to maintaining sterile environments, your expertise...