At **AgencyCRM**, we are seeking an experienced **Zendesk & Fin Support Specialist** to join our remote team. If you have a strong background in customer support, Zendesk administration, and AI-powered support tools, we'd love to hear from you. You will play a key role in delivering exceptional customer service, optimizing support workflows, and leveraging AI to improve the customer experience.
**Responsibilities:**
* Manage and respond to customer inquiries using Zendesk
* Utilize Fin to provide efficient and accurate customer support
* Resolve customer issues professionally and in a timely manner
* Organize, prioritize, and manage support tickets effectively
* Collaborate with internal teams to escalate and resolve complex issues
* Maintain accurate documentation of customer interactions and resolutions
* Identify opportunities to improve support processes and customer satisfaction
**Requirements:**
* Proven experience using Zendesk in a customer support environment
* Hands-on experience with Fin and AI-assisted customer support tools
* Excellent written and spoken English communication skills
* Strong problem-solving and customer service skills
* Ability to manage multiple support tickets while maintaining attention to detail
* Self-motivated, organized, and able to work independently in a remote environment
**How to Apply:**
Please apply directly through Hubstaff Talent. Only applications submitted via this platform will be considered. Shortlisted candidates will be contacted with further instructions.
Senior Director of Finance & Accounting Senior Director of Finance & Accounting Hopedale Medical Complex | Hopedale, Illinois On-site | Full-Time | Salary $115,000-$130,000 Lead with expertise. Solve complex financial challenges. Make a meaningful impact...
...Ladgov Corporation is seeking a qualified Carpentry Instructor to provide classroom and hands-on vocational training in carpentry, millwork, and cabinet making within a correctional facility. The instructor will teach up to 25 students, prepare lesson plans, demonstrate...
Stockton Mortgage is looking for motivated, entrepreneurial people interested in building a career as a Mortgage Loan Originator (MLO), aka Mortgage Loan Officer.You don't need previous mortgage experience to get started. Stockton provides training and support to help...
...conditions Ability to stand and move during scheduled shifts Effective communication and situational awareness Applicants who live in or near Calabasas may be better suited for the shift schedule and response times associated with this position. Schedule...
...work-life balance, because when you succeed, we all succeed. Our Benefits Package Includes : Comprehensive Medical : Our self-insured medical plans are designed with your health in mind, offering competitive options including copay and HSA plans so you can choose...